Senior Manager, Partner Customer Success (Fintech)

TL;DR

Senior Manager, Partner Customer Success (Fintech): Leading and scaling a team of Partner Customer Success Managers to drive platform adoption and strategic growth for high-value accounting firms with an accent on deep-tier feature integration and NRR ownership. Focus on coaching the team to navigate complex partnership lifecycles, orchestrating cross-functional growth, and acting as the voice of the accountant to influence product roadmaps.

Location: Must be based in or able to commute to Frisco, TX; Atlanta, GA; Mountain View, CA; Plano, TX; or San Diego, CA. This is a hybrid role requiring 3 days in office.

Salary: $142,000 – $233,000 (varies by location)

Company

hirify.global is a global financial technology platform powering prosperity for millions of customers through products like TurboTax, QuickBooks, and Mailchimp.

What you will do

• Lead and mentor a team of Partner Customer Success Managers to transition firms from onboarding to full platform optimization.
• Develop scalable train-the-trainer enablement programs to drive deep engagement with new features.
• Own Net Recurring Revenue (NRR) targets by identifying expansion opportunities within existing partner bases.
• Lead high-impact Business Reviews focusing on future-state ROI and long-term partnership health.
• Act as the voice of the accountant to provide actionable roadmap insights to Product and Engineering teams.
• Orchestrate cross-functional collaboration between Sales and Product to solve complex partner business challenges.

Requirements

• 8+ years of experience in Customer Success or Account Management, including 3+ years in a leadership role within a high-touch B2B or SaaS environment.
• Deep understanding of accounting and bookkeeping fundamentals and mid-market firm workflows.
• Proven ability to drive results within a large-scale, matrixed organization.
• Proficiency in modern CS tech stacks such as Salesforce and analytics dashboards.
• Exceptional communication skills with the ability to influence C-level leadership.
• Willingness to travel up to 30% for on-site partner meetings.

Culture & Benefits

• Competitive compensation package including cash bonuses and equity rewards.
• Comprehensive benefits plans designed for full-time employees.
• Commitment to fair pay through regular internal comparisons.
• Focus on professional growth and high-impact strategic work.
• Collaborative environment working across Sales, Product, and Engineering teams.