Renewal Specialist (Sales)

TL;DR

Renewal Specialist (Sales): Managing the end-to-end support service contract renewal process for existing customers with an accent on retention, customer satisfaction, and identifying upsell opportunities. Focus on maintaining high renewal rates, managing discount governance, and collaborating with internal account stakeholders.

Location: Hybrid (Cork, Ireland)

Company

hirify.global is a leader in intelligent data infrastructure, delivering unified storage, integrated data services, and solutions for AI and multicloud environments.

What you will do

• Own the end-to-end process for support service contract renewals to ensure timely completion.
• Partner with quoting specialists to guarantee the quality and accuracy of renewal quotes.
• Maintain and improve on-time (OTRR) and in-quarter (IQRR) renewal rates while managing discount governance.
• Engage with partners and customers to communicate the value of the services portfolio and address concerns.
• Collaborate with sales, pre-sales, customer success, and account management teams for a seamless experience.
• Lead regular planning calls with stakeholders to understand customer intentions ahead of renewals.

Requirements

• 2-4 years of experience in customer-facing or customer service roles.
• Professional experience operating within a sales environment.
• Fluency in English is mandatory.
• Familiarity with CRM software (e.g., Salesforce) and MS Office.
• Must be based in or able to work from the Cork office (Hybrid).

Nice to have

• Fluency in an additional European language (German, French, Dutch, Spanish, or Italian).

Culture & Benefits

• Participation in the S3 Academy, a premier early-in-career development program.
• A 90-day immersive training experience in the United States.
• Hybrid working environment designed to strengthen connection and collaboration.
• Culture that rewards initiative, impact, ownership, and bold thinking.
• Flexibility to balance professional ambition with personal life.