Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a large portfolio of customers in EMEA to drive adoption and expansion with an accent on tailored consultations, trainings, and strategic outreach. Focus on designing at-scale campaigns, increasing monthly active users, and collaborating with sales to maximize ROI for customers.

Location: Dublin, Ireland (Onsite)

Salary: €89,000 - €100,000 per year

Company

Notion is a collaborative AI workspace that integrates knowledge, projects, and meetings into a single platform to reduce work fragmentation.

What you will do

• Manage a large portfolio of customers across the EMEA region.
• Onboard and expand the customer base through tailored consultations and training programs.
• Design and execute at-scale outreach campaigns to drive Notion adoption.
• Work cross-functionally with sales partners to ensure high product adoption rates.
• Act as an in-house product ambassador to optimize customer workflows and ROI.
• Identify strategic customers and create action plans to increase monthly active users and seat expansion.

Requirements

• 3+ years of experience at a fast-growing software company.
• Proven track record in Customer Success or Account Management roles.
• Fluent Russian speaker.
• Experience managing a high volume of accounts.
• Growth mindset and ability to thrive in the early stages of a nascent team.
• High adaptability to rapidly changing business and industry environments.

Nice to have

• Experience building Customer Success playbooks or processes.
• Experience in scaled program management or building campaigns in Outreach.
• Hands-on experience using Notion.
• Proficiency with Salesforce and Gainsight.
• Experience as an early hire at a fast-growing startup.
• Strong technical aptitude.

Culture & Benefits

• Highly competitive cash compensation and equity.
• Comprehensive benefits package.
• Environment that values craft and human-centric work.
• Opportunity to help define the foundations of the sales and success motions.
• Culture of intellectual curiosity and AI collaboration in daily workflows.