Energy Efficiency Customer Support Specialist

TL;DR

Energy Efficiency Customer Support Specialist: Providing inbound and outbound support for utility programs with an accent on customer enrollment, visit scheduling, and technical assistance. Focus on balancing multiple platforms, meeting performance metrics, and delivering high-quality service in an intensive contact center environment.

Location: Must be based in the United States

Compensation: $17/hour + $65/month internet stipend

Company

hirify.global is a leader in the transition to a sustainable, equitable, and carbon-neutral energy-efficient future.

What you will do

• Handle inbound and outbound voice calls for various utility programs.
• Manage customer enrollments, visit scheduling, and program education.
• Provide technical and online support via phone, chat, and email.
• Navigate multiple software platforms simultaneously while maintaining call quality.
• Adhere to a committed schedule with set breaks and lunches.
• Track personal performance data and progress in real time.

Requirements

• Must be authorized to work in the US without sponsorship.
• High School Diploma or GED.
• Minimum 6 months of customer-facing experience.
• Ability to type 35+ WPM.
• Dedicated home office space with hardwired internet (10 Mbps upload / 20 Mbps download).
• Ability to work a committed schedule without personal disruptions.

Culture & Benefits

• Medical, Dental, and Vision Insurance with health care concierge service.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave.
• Paid Volunteer Time.
• Employee Recognition Program and Assistance Program.
• Access to on-demand career advancement training.