Customer Support Specialist

TL;DR

Customer Support Specialist: Managing customer relationships and order processing with an accent on high-priority communication and data accuracy. Focus on identifying workflow patterns, resolving order issues, and ensuring seamless service delivery in a fast-paced environment.

Location: Must be based in the United States

Salary: $20.00–$28.00 hourly

Company

A mission-driven organization focused on making a measurable impact on the real estate industry.

What you will do

• Foster positive customer relationships through daily interactions.
• Respond to high-priority voice and email requests.
• Provide status updates on orders and facilitate order completion.
• Support customer implementation processes.
• Correct products returned by customers.
• Collaborate with other departments to process workflows and meet customer needs.

Requirements

• Excellent verbal and written communication skills.
• Proficiency in MS Excel and ability to manipulate large datasets.
• Strong work ethic and self-motivation.
• Ability to identify patterns and trends to implement proactive changes.
• Capacity to work in a team environment during high-volume periods.
• Must be authorized to work in the United States.

Nice to have

• Quality Assurance experience.
• Prior customer service experience.
• Experience working on Commercial or Quality Assurance teams.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off (PTO) and paid holidays.
• Company-paid access to virtual primary care and mental health resources.
• Profit-sharing bonus program, communication stipends, and referral bonuses.
• Career and skill development resources.