Partner Support Specialist (Proptech)

TL;DR

Partner Support Specialist (Proptech): Coordinating between real estate professionals and customers to ensure high-quality valuation services and timely product delivery with an accent on vendor relationship management and order lifecycle tracking. Focus on removing delivery obstacles, negotiating fees, and maintaining accurate records in a fast-paced environment.

Location: Remote (USA)

Salary: $19.00 – $24.50 hourly

Company

A national real estate analytics and valuation technology company providing AI-driven data solutions and automated appraisal platforms for U.S. properties.

What you will do

• Act as a primary liaison between real estate partners and customers.
• Assign orders to real estate professionals based on service level expectations and customer requirements.
• Negotiate fees and contracts with real estate partners.
• Track order milestones to ensure timely delivery to customers.
• Manage professional communication with partners across various channels.
• Maintain accurate and detailed records of all activities.

Requirements

• Must be based in the USA
• Strong computer proficiency and experience with internet applications.
• Ability to communicate effectively in writing, verbally, and nonverbally.
• High attention to detail and effective problem-solving skills.
• Ability to thrive in a fast-paced environment.

Nice to have

• Experience in the Real Estate industry.

Culture & Benefits

• Comprehensive medical, dental, and company-paid vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off (PTO) and paid holidays.
• Company profit-sharing bonus program, communication stipends, and referral bonuses.
• Access to virtual primary care via Galileo and mental health resources via Rula.
• Professional career and skill development resources.