Technical Support Specialist - Financials

Location: US Remote

Salary: $21.01–$31.49 per hour for Zone 1 locations (CA, CT, DC, MD, MA, NJ, NY, VA, and WA); $19.61–$29.42 per hour for all other US locations. International compensation varies by location.

Company

hirify.global provides software that helps small business owners in the home and commercial service trades manage their operations and financial workflows.

What you will do

• Support customers by phone, chat, email, and screen-sharing sessions.
• Guide customers through financial modules including invoicing, accounts receivable, job costing, and reporting.
• Troubleshoot accounting integrations with QuickBooks, Sage Intacct, and similar platforms.
• Advise on chart of accounts setup, accounting best practices, and month-end closing procedures.
• Test solutions, resolve complex financial workflow cases, and prevent escalations.

Requirements

• Understanding of core accounting principles, including debits and credits, accrual and cash basis accounting, general ledger, P&L, and balance sheets.
• Experience in technical support or an accounting-related role; a bachelor’s degree is preferred.
• Strong troubleshooting, critical thinking, communication, empathy, and customer-service skills.
• Proficiency with spreadsheet software such as Google Sheets or Microsoft Excel.
• Ability to work remotely at a desk for 6–8 hours at a time.

Nice to have

• Hands-on experience with QuickBooks Desktop or Online, Sage, or similar accounting platforms.
• Knowledge of the home or commercial service industry.
• Strong mathematical and analytical aptitude.

Culture & Benefits

• Flexible time off, flextime, autonomous work support, and learning and development opportunities.
• Comprehensive onboarding and leadership training.
• Company-paid medical, dental, and vision coverage, with FSA, HSA, 401(k) matching, and telehealth options.
• Parental, fertility, surrogacy, adoption, maternity, and breast milk shipping support.
• Pet insurance, legal advisory services, financial planning tools, recognition programs, annual bonus, and equity.