IT Support Analyst

TL;DR

IT Support Analyst (Infrastructure): Providing Tier 2 technical support for a MacOS and Windows estate with an accent on endpoint management and user experience. Focus on resolving complex incidents, managing IT assets, and ensuring high availability of AV/VC services for corporate events.

Location: Hybrid (London, UK) — must work from the office a minimum of 60% of the time

Salary: £40,000 – £45,000

Company

hirify.global is Europe’s leading rail app, helping millions of travellers find and book tickets across various carriers and countries.

What you will do

• Manage ticket lifecycles through active dashboard monitoring, workload management, and reporting.
• Perform proactive incident resolution, diagnostics, and root cause analysis across MacOS and Windows environments.
• Oversee IT Asset Management, including inventory control and hardware refresh cycles.
• Coordinate seamless on-boarding and off-boarding processes, including laptop builds and IAM compliance.
• Provide dedicated AV/VC support for meeting rooms and high-profile internal events.
• Contribute to knowledge management, security standards adherence (ISO), and audit compliance.

Requirements

• Solid experience with Windows 11 and Apple ecosystem in an enterprise environment.
• Proficiency with MDM systems, specifically JAMF and Intune.
• Experience with SaaS applications: M365, Slack, Atlassian, and Azure Active Directory.
• Knowledge of networking fundamentals, including TCP/IP, DNS, and DHCP.
• Basic understanding of PowerShell and BASH scripting.
• Must be based in London and able to attend the office at least 60% of the time.

Nice to have

• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102).
• Apple certifications for MacOS (ACSP, JAMF 100).
• CompTIA A+ certification.

Culture & Benefits

• Private healthcare and dental insurance.
• Work from abroad policy (up to 28 days).
• Personal learning budgets and regular learning days.
• 2-for-1 share purchase plans and an EV Scheme.
• Extra festive time off and family-friendly benefits.

Hiring process

• Initial Recruiter Call.
• Competency-based interview with two engineers (45 mins).
• Panel interview with Workplace Technology stakeholders (30 mins).