IT Support Engineer

TL;DR

IT Support Engineer (Microsoft 365/Azure): Providing first-line technical support for a large vehicle repair network with an accent on incident resolution, hardware configuration, and user onboarding. Focus on triaging tickets in HaloITSM, troubleshooting diverse hardware/software issues, and optimizing service desk processes.

Location: Onsite in Stansted, United Kingdom

Salary: £32,000 per year

Company

hirify.global, owned by Aviva, is one of the UK leaders in vehicle repairs, dedicated to efficient and high-quality automotive restoration.

What you will do

• Act as the first point of contact for 2,500+ users across 40+ sites, supporting the in-house Evolve system.
• Triage, log, and resolve technical incidents and service requests within HaloITSM.
• Troubleshoot hardware, software, and networking issues across multiple platforms.
• Manage the full onboarding and offboarding process, including hardware configuration and account setup.
• Develop technical documentation and guide users through resolution steps.
• Monitor system alerts and collaborate with 2nd line and field engineers to ensure stability.

Requirements

• Experience working with Microsoft 365, Azure, and Intune.
• Ability to handle high volumes of incoming calls and tickets in a fast-paced environment.
• Proficiency in hardware and networking troubleshooting.
• Must be based in or be able to commute to Stansted, United Kingdom.

Culture & Benefits

• Competitive salary and performance-based bonus opportunities.
• Company pension scheme with employer contributions.
• 33 days’ holiday per year, with options to buy or sell up to 5 days.
• Up to 40% discount on Aviva products and various retailer discounts.
• Wellbeing support including 24/7 GP access and Group Income Protection.