IT Service Desk Support Engineer

Location: London, UK; hybrid work with attendance at the London office 2–3 days per week. Remote work from abroad is available for up to 120 days per year, subject to the right to work in the country of choice.

Company

hirify.global is a fintech company providing digital banking and financial services.

What you will do

• Provide friendly, efficient IT support to employees in the London office and remotely.
• Own support tickets, prioritise incidents by impact and urgency, and meet service-level agreements.
• Troubleshoot Windows, macOS, mobile devices, Microsoft 365, AV systems, and endpoint management tools.
• Perform proactive checks of meeting-room AV and workplace technology.
• Manage IT stock, including laptops, accessories, and peripherals.
• Configure equipment and support new employees throughout onboarding while collaborating with IT, InfoSec, and engineering teams.

Requirements

• Experience providing IT support in a corporate or service desk environment.
• Confidence supporting both Windows and Mac users.
• Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, Jira, and Confluence.
• Understanding of ITIL-aligned incident, change, and problem management practices and tools such as Jira, ServiceNow, or Halo.
• Strong communication and customer service skills for technical and non-technical audiences.
• Awareness of cybersecurity principles, remote support techniques, endpoint management, process improvement, automation, and AI.

Nice to have

• Experience with enterprise AV systems such as Neat or Cisco.
• Knowledge of identity management platforms such as Okta.
• Experience with mobile device management through Jamf, Intune, or Tanium.
• ITIL Foundation certification.

Culture & Benefits

• Flexible hybrid working with face-to-face collaboration and attention to work-life balance.
• Option to work abroad for up to 120 days per year, subject to local right-to-work requirements.
• Inclusive workplace with a focus on diversity, equity, and inclusion.
• AI is integrated into daily work, with transparent guidance on its use during interviews.

Hiring process

• Behavioural and competency-based interviews should be completed without AI.
• AI use in technical interviews depends on the role and will be explained by the Talent Partner.