IT Service Desk Support Engineer

TL;DR

IT Service Desk Support Engineer (System Engineering): Providing comprehensive IT support for corporate employees with an accent on Windows, macOS, and mobile device troubleshooting. Focus on endpoint management, AV system maintenance, and integrating AI to automate service delivery.

Location: Hybrid (London, UK) — requires presence in the office 2-3 days a week

Company

hirify.global is a digital fintech company focused on providing transparent and fair financial services.

What you will do

• Provide in-person and remote IT support for Windows, macOS, and mobile devices.
• Manage and resolve support tickets within SLAs using Jira and Confluence.
• Maintain workspace technology and meeting room AV systems to ensure operational readiness.
• Handle IT stock management and configure equipment for new employee onboarding.
• Collaborate with InfoSec and engineering squads to resolve complex technical problems.
• Explore and implement AI and automation to enhance service delivery and productivity.

Requirements

• Experience providing IT support in a corporate or service desk environment.
• Proficiency in supporting both Windows and macOS ecosystems.
• Familiarity with Microsoft 365, Intune, Okta, Zoom, Jamf, and Jira.
• Understanding of ITIL-aligned practices (Incident, Change, Problem).
• Strong communication skills for technical and non-technical audiences.
• Must be based in or be able to commute to the London office 2-3 days a week.

Nice to have

• Experience with enterprise AV systems such as Neat or Cisco.
• Knowledge of identity management tools and IDPs (e.g., Okta).
• Familiarity with mobile device management via Jamf, Intune, or Tanium.
• ITIL Foundation certification.

Culture & Benefits

• Hybrid working model prioritizing face-to-face collaboration and work-life balance.
• Option to work from abroad for up to 120 days per year (subject to right to work).
• Inclusive workplace with a strong focus on diversity, equity, and inclusion (DE&I).
• Culture of AI fluency where employees are encouraged to use AI in their daily workflows.