Senior Customer Delivery Manager (IoT)

TL;DR

Senior Customer Delivery Manager (IoT): Driving the success of strategic customer-facing projects and product implementations to increase product adoption across key industry segments with an accent on project execution and customer experience. Focus on managing cross-functional teams, mitigating project risks, and establishing organizational best practices for delivery.

Location: Hybrid (Las Vegas, Nevada - USA)

Company

A global leader in IoT and connected transportation providing web-based analytics for fleet management.

What you will do

• Oversee planning, execution, and completion of strategic customer-facing projects and product pilots.
• Serve as the primary point of contact for customers and senior management throughout the project lifecycle.
• Define project goals, deliverables, and high-level work plans aligned with strategic objectives.
• Manage project issues, risks, and scope changes to minimize impact on customer experience.
• Lead initiatives to establish organizational best practices, templates, policies, and tools.
• Coach and mentor junior Customer Delivery Managers.

Requirements

• 5-8 years of experience in Project Management or Customer Delivery.
• Experience working with business stakeholders within a cross-functional matrix environment.
• Must be eligible to work in the United States (verified via E-Verify).
• Possession of a valid passport and ability to travel.
• Technical proficiency in Google Suite (Sheets, Docs, Slides) and Jira.

Nice to have

• Professional Project Management (PMP) certification.
• Fluency in Spanish or Brazilian Portuguese.
• Experience within technical/engineering organizations or the government sector.
• Experience negotiating vendor and client contracts.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Inclusive work culture with online social events, chat rooms, and gatherings.
• Strong emphasis on work-life balance and employee health and safety.
• Fast-paced, entrepreneurial environment with opportunities to innovate.