Strategic Analyst - Collections Lead

TL;DR

Strategic Analyst - Collections Lead (Collections/Revenue Analytics): Own complex B2B collections cases end-to-end while defining scalable collections tactics and strategies for customer segments at scale, with an accent on bad debt expense improvement and ARR retention. Focus on designing data-driven collections workflows, leading executive escalations, and improving third-party collections operations to increase recovery rates and cycle-time performance.

Location: Hybrid — regular in-office presence required at the Minneapolis office (US).

Salary: $90,200.00 - $139,800.00 per year

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Analyze complex accounts and customer behavior to drive collections and revenue retention.
• Manage a portfolio of high-risk, complex accounts end-to-end, including outreach, negotiating payment plans and settlements, and driving resolution.
• Lead high-visibility escalations by researching issues, preparing executive briefings, and recommending risk-aware resolution paths.
• Design and improve scalable collections strategies using collections data, aging buckets, and root-cause analysis; implement QA on collections reporting.
• Develop and run third-party collections strategy and operations (agency evaluation, placement policies, compliance SOPs, performance reviews, workflow, and reporting).
• Build onboarding and training programs for new hires, mentor team members, and launch multi-channel outreach programs with optimized tone, sequencing, and escalation triggers.

Requirements

• 7+ years in collections, accounts receivable, finance, or revenue operations; 3+ years in a senior or lead capacity.
• Proven track record improving collections performance through measurement, analysis, strategy design, process improvement, and QA in a B2B or SaaS environment.
• Proven experience managing third-party agencies or vendor management.
• Ability to manage executive-level escalations and negotiate complex resolutions with C-level/SVP-level contacts.
• Strong financial acumen and data analysis/reporting skills; ability to synthesize large datasets and communicate to an executive audience.
• Proficiency with CRM, ERP, AI, collections platforms, and advanced reporting tools (e.g., Excel, Salesforce, Tableau, SQL).

Nice to have

• Deep understanding of B2B SaaS revenue models and collections practices, including ARR retention and customer lifecycle management.
• Experience with AI workflow design, automation tooling, or operational technology adoption.
• Advanced ERP and reporting expertise (e.g., PowerBI and Salesforce report design).
• Process improvement experience (Lean, Six Sigma) and experience with curriculum development/mentoring.

Culture & Benefits

• Hybrid work model with regular in-office presence required at the Minneapolis office.
• Country-specific benefits aligned with local laws and market practices.
• Compensation range considers education, skills, work history, certifications, and location.
• Commitment to diversity, equity, and inclusion and an inclusive, innovation-focused work environment.

Hiring process

• Interviews focused on collections strategy, data-driven performance improvement, and executive escalation/negotiation experience.
• Assessment of experience with third-party agency/vendor management and collections operations/process improvement.