Provider Sales & Operations Manager

TL;DR

Provider Sales & Operations Manager (Sales/Operations): Driving revenue targets and operational excellence across provider-facing programs with an accent on sales performance, BPO management, and provider lifecycle optimization. Focus on scaling provider participation, designing incentive programs, and leveraging data-driven strategies to enhance practice engagement and program adoption.

Location: Remote within the United States (excluding DE, HI, ND, RI, VT, and US territories).

Salary: $105,000–$120,000

Company

A global leader in dental practice management technology, dedicated to innovation and enhancing patient care through entrepreneurial solutions.

What you will do

• Oversee daily operations and sales performance for provider programs to meet revenue and service targets.
• Lead, coach, and develop outbound sales teams to exceed enrollment and production goals.
• Manage BPO vendor relationships, ensuring SLA adherence and continuous service improvement.
• Design and launch tiered provider recognition and retention programs to reduce churn.
• Analyze performance metrics to identify gaps and implement data-driven operational improvements.
• Collaborate cross-functionally with Product and Marketing teams to align outreach strategies and improve CRM workflows.

Requirements

• 10+ years of professional experience with increasing responsibility in sales or operations.
• 1+ year of management experience leading virtual teams.
• Must be based in the United States (excluding specific restricted states).
• Demonstrated ability to manage metrics-driven sales and service operations.
• Experience overseeing BPO or outsourced contact center relationships.
• Strong analytical skills with the ability to translate data into actionable business strategies.

Nice to have

• Master's degree or global equivalent.
• 5+ years of Customer Success or account management experience.
• Familiarity with eligibility verification or provider data management in healthcare.

Culture & Benefits

• Robust health coverage and retirement savings with company match.
• Paid time off and parental leave.
• Wellbeing resources and education support.
• Inclusive, supportive environment focused on innovation and growth.