Merchant Operations & Onboarding Executive (Fintech)

TL;DR

Merchant Operations & Onboarding Executive (Fintech): Coordinating the onboarding process for new merchants across Payments and Retail Finance platforms with an accent on reducing time to value and operational efficiency. Focus on guiding merchants through technical integrations, managing API/sandbox environments, and optimizing support workflows using AI and automation.

Location: Hybrid (Manchester)

Company

hirify.global is a fintech company building smarter, simpler payment and retail finance experiences for businesses and their customers.

What you will do

• Coordinate merchant onboarding across Payments and Retail Finance platforms to ensure successful launches.
• Guide merchants through technical setup, including testing, integrations, portals, APIs, and sandbox environments.
• Manage a portfolio of merchants as the primary operational contact and handle support queries via Zendesk.
• Identify and remove onboarding blockers to accelerate the time to value for new clients.
• Drive operational excellence by improving onboarding and support processes through AI and automation.
• Maintain and update Help Centre content, onboarding guides, and operational playbooks based on merchant feedback.

Requirements

• Demonstrable experience in operations, onboarding, implementation, or support within fintech, payments, SaaS, or financial services.
• Proficiency with operational tools such as Zendesk, Jira, or Confluence.
• Ability to explain technical information clearly to non-technical stakeholders.
• Strong communication and organizational skills with the ability to manage multiple priorities.
• A proactive approach with an interest in AI, automation, and operational excellence.

Culture & Benefits

• Flexible ways of working.
• Open, hands-on, and entrepreneurial culture with high levels of ownership.
• Environment that actively embraces AI fluency and integrates AI into daily workflows.

Hiring process

• Behavioural and competency-based interviews (AI use is strictly prohibited for these stages).
• Technical interviews where AI usage is determined by the specific stage and role requirements.