Manager, Customer Success Management (Cybersecurity)

TL;DR

Manager, Customer Success Management (Cybersecurity): Leading and scaling a regional team of Customer Success Managers to maximize customer value and retention for an AI-driven identity security platform with an accent on Gross and Net Retention Rates (GRR/NRR). Focus on coaching high-performing teams, architecting action plans for at-risk accounts, and aligning customer outcomes with business goals.

Location: Hybrid, London Metro Area

Salary: £62,600 - £105,492

Company

hirify.global is a leading AI-driven security platform providing autonomous governance that streamlines identity and technology resource access for modern enterprises.

What you will do

• Lead, scale, and inspire a regional team of Customer Success Managers (CSMs).
• Drive regional Gross Retention Rate (GRR) and Net Retention Rate (NRR) through verified business outcomes.
• Coach and mentor CSMs to achieve 100% target attainment across key performance metrics.
• Act as the regional escalation point to architect action plans for at-risk accounts.
• Manage regional reporting and forecasting for account health and customer sentiment.
• Cultivate strategic relationships with executive stakeholders within key accounts.

Requirements

• 5 to 10 years of customer-facing experience in a SaaS or enterprise software environment.
• Proven experience in people leadership, mentoring, or coaching client-facing teams.
• Outstanding communication skills and executive presence.
• Ability to communicate technical details to non-technical audiences.
• Must be based in the London Metro Area.

Nice to have

• Domain knowledge in Cyber Security, Identity Security, or Identity Governance and Administration (IGA).

Culture & Benefits

• Highly flexible/hybrid work model (work from home or London office).
• Performance-based cash compensation programs (Corporate Bonus Plan or commission).
• Potential eligibility for equity participation.
• Comprehensive benefits including health, retirement, EAP, and leave support.
• Generous paid time off and company-paid holidays.