Forward Deployed Engineer (Customer Success)

TL;DR

Forward Deployed Engineer (Customer Success): Technical and strategic partner for customers from onboarding through their lifecycle with an accent on technical integrations and adoption. Focus on driving time-to-value, mitigating technical risks, and collaborating with Sales for account growth.

Location: Remote (United Kingdom)

Company

hirify.global provides intelligent, secure document workflow tools used by thousands of organizations and Fortune 500 companies globally.

What you will do

• Lead technical onboarding tailored to customer platforms and use cases to drive time-to-value.
• Manage a portfolio of accounts, tracking health via business signals and API usage trends.
• Identify and mitigate technical risks such as architecture misalignment.
• Partner with Sales to discover and qualify expansion and upsell opportunities.
• Provide prescriptive, consultative guidance on SDKs and integration patterns.
• Advocate for the customer by relaying feedback to Product and Engineering teams.

Requirements

• 2+ years in a customer-facing technical role (e.g., Solutions Engineering or Technical Account Management).
• Technical fluency in reading code, making REST API calls, and using IDEs/terminals.
• Ability to perform light scripting and basic environment diagnostics.
• Consultative mindset with the ability to run deep discovery on customer goals.
• Excellent written and verbal communication for both developers and senior stakeholders.
• Must be based in the United Kingdom

Nice to have

• Experience with document, content, or developer-tooling SDKs.
• Familiarity with common web stacks and integration patterns.
• Experience working with Sales on account expansion or renewals.

Culture & Benefits

• Fully remote and async-first work environment with a strong writing culture.
• Real technical ownership, including building POCs and running technical discovery.
• Competitive compensation package.
• Annual global retreats in various international locations.
• High cross-functional influence across CS, Solutions Architecture, and Product.