Global Head Of Managed Services (Fintech)

TL;DR

Global Head of Managed Services (Fintech): Leading the performance, growth, and strategic evolution of managed services for tier-one financial clients with an accent on operational excellence, stakeholder management, and technical delivery. Focus on scaling the function through AI-driven automation, mentoring a globally distributed team, and ensuring maximum value realization for high-stakes enterprise customers.

Location: Must be based in London, UK (Hybrid working model).

Company

hirify.global provides automated and holistic IT observability solutions designed for the most demanding and regulated industries, trusted by 90% of Tier 1 capital markets firms.

What you will do

• Own the end-to-end client relationship across the managed services portfolio, from onboarding to renewal.
• Lead and mentor a globally distributed team of technical specialists across multiple time zones.
• Define and optimize service level agreement frameworks, operating models, and delivery standards.
• Drive the adoption of AI tooling to accelerate service delivery and reduce manual toil.
• Collaborate with Product, Engineering, and GTM teams to provide platform feedback and shape service offerings.
• Serve as the primary escalation point for senior stakeholders, including C-suite executives.

Requirements

• 10+ years of experience in managed services, technical account management, or customer success within B2B SaaS or enterprise software.
• Deep expertise in the financial services sector, including regulatory environments and operational pressures.
• Strong technical background with the ability to lead architecture discussions and understand observability concepts.
• Proven experience in leading and developing high-performing, distributed teams.
• Demonstrated proficiency in applying AI tools to improve service delivery and operational scale.
• Ability to manage complex stakeholder relationships from technical contacts to C-suite sponsors.

Nice to have

• Hands-on experience with observability or APM tooling such as Datadog, Dynatrace, Splunk, Elastic, or OpenTelemetry.
• Experience evaluating and implementing AI/ML-powered tooling in a client-facing delivery context.

Culture & Benefits

• Comprehensive health insurance and dental cover for you and your dependants.
• Flexible hybrid working environment.
• Pension scheme and life assurance.
• Enhanced parental leave and income protection.
• Training reimbursement and professional development support.
• Inclusive culture recognized as a Great Place to Work.