Customer Success Manager (SaaS)

Location: Remote, Portugal

Salary: €32,300–€38,000 EUR base salary annually; eligible roles may also include commission or a bonus incentive.

Company

hirify.global provides commerce infrastructure that helps brand manufacturers, distributors, and retailers in over 80 countries collaborate and improve their digital shelf presence.

What you will do

• Manage, retain, and grow a portfolio of mid-market customers.
• Drive customer retention, identify upsell and cross-sell opportunities, and lead consultative product demonstrations with Sales and Renewals.
• Build stakeholder relationships, increase product adoption, and help customers achieve measurable business outcomes and ROI.
• Mitigate churn, resolve technical and workflow challenges, and collaborate with Solution Engineering, Product, Support, Services, and Renewals.
• Use AI, data insights, automated workflows, and scalable enablement initiatives to improve portfolio productivity and account intelligence.

Requirements

• 2+ years of experience in Customer Success or Account Management, with a proven record of retention, expansion, and revenue growth in a B2B SaaS environment.
• Confidently lead value-driven product demonstrations, uncover customer challenges, and translate complex capabilities into business outcomes.
• Build trusted relationships with technical and executive stakeholders while managing competing priorities.
• Mitigate customer risk and resolve technical and workflow challenges.
• Use analytical problem-solving, data insights, AI, and cross-functional collaboration to scale productivity and adoption.

Culture & Benefits

• Inclusive and equitable culture across countries, levels, tenures, and backgrounds.
• Full-time employees participate in a Total Rewards plan including health and medical benefits and paid time off.
• Compensation is based on market rates, performance, proficiency, internal equity, role scope, experience, skills, and market data.
• The role is part of a distributed organization with hubs in Lisbon, Boston, and Sydney.

Hiring process

• A Talent team member will contact selected candidates about next steps.
• Reference checks may be conducted with provided contacts.
• Accommodation requests for the application or interview process can be sent to cx@hirify.global.com.