Technical Customer Success Manager (US)

Location: New York City, United States; onsite, office-first role. Willingness to spend the first 1–2 months in Vienna for onboarding is required.

Salary: $70,000–$150,000 per year, based on experience.

Company

hirify.global develops AI agents and AI phone systems for SMBs across phone, WhatsApp, web chat, and email.

What you will do

• Own a portfolio of US SMB customers throughout the full customer lifecycle, maximizing value, satisfaction, engagement, and retention.
• Build customer relationships, identify value drivers, and discover new use cases for AI agents.
• Support AI assistant setup, implement workflows for medium-complexity cases, and coordinate advanced setups with developers.
• Run proactive check-ins based on usage signals, including low engagement, expansion opportunities, and setup friction.
• Identify churn risks early and take corrective action.
• Manage customer success activity autonomously in HubSpot using established playbooks and tested initiatives.

Requirements

• 2–5 years of experience in Customer Success, Account Management, Forward Deployed Engineering, or another technical client-facing role in SaaS/B2B.
• Strong technical understanding, including the ability to read API documentation and error logs and troubleshoot customer setup issues independently.
• Native-level or C2 English.
• Ability to build trust with customers by phone or video.
• Structured and autonomous approach, with initiative to test and iterate without waiting for instructions.
• Based in New York City or willing to relocate there; this is an onsite, office-first role.
• Willingness to spend the first 1–2 months in Vienna for onboarding.

Nice to have

• Hands-on experience with AI and automation tools such as n8n, Make, Codex, or similar.
• Experience with a CRM, ideally HubSpot, and data-driven workflows.

Culture & Benefits

• Fast-growing AI company with a culture of ownership, direct feedback, speed, and minimal unnecessary meetings.
• Equity participation.
• Relocation support.
• Daily lunch and dinner, equipment of choice, and regular team off-sites.
• On-site work in Vienna with direct collaboration with the core teams.

Hiring process

• 15-minute introductory call with Talent Acquisition.
• 30-minute skills interview with a roleplay, followed by a 20-minute call with the CCO and a 20-minute cultural-fit interview.
• Submit a CV in English; adjustments to the process can be requested.