Associate Customer Success Manager - USA (Salesforce)

Location: 100% remote within the USA; candidates must live in and be eligible to work in the USA, work in the Central time zone, travel 10%, and attend an in-person interview component.

Salary: $70,000–$80,000 per year, depending on experience.

Company

hirify.global provides DevOps, data protection, CI/CD, compliance, release orchestration, and AI-powered automation for Salesforce teams in complex, regulated environments.

What you will do

• Manage a portfolio of customer accounts, build relationships, and help define customer success plans with measurable outcomes.
• Drive product adoption, license utilization, customer satisfaction, retention, and successful renewals.
• Monitor customer health, product usage, and engagement to identify and address risks.
• Guide customers through upgrades, releases, new features, and other service milestones.
• Collaborate with sales, support, professional services, engineering, renewal, partner, and executive teams.
• Support escalations, customer advocacy, surveys, product feedback, and roadmap improvements while following internal controls.

Requirements

• Bachelor’s degree in a relevant field or equivalent practical experience.
• Interest in building a career in Customer Success and eagerness to learn from senior team members.
• Strong communication and relationship-building skills, empathy for customers, and a self-motivated, organized approach to managing multiple priorities.
• Curiosity about technology and willingness to learn products, technical concepts, and customer workflows.
• Basic proficiency with Salesforce, JIRA, GIT, Zoho, and/or similar customer service portals.
• Must live in and be eligible to work in the USA and be available in the Central time zone.

Nice to have

• Previous customer-facing experience or exposure to Customer Success or related roles.
• Experience with SaaS or technology products.
• Familiarity with the Salesforce Development Ecosystem.
• Developing presentation skills and a personable, positive, approachable demeanor.

Culture & Benefits

• Fully remote role with 10% travel.
• Work focused on Lean principles, reducing waste, innovation, and scalable customer value.
• Opportunity to contribute to revenue growth, customer advocacy, and continuous product improvement.

Hiring process

• The interview process includes an in-person component.