Account Manager, SMB (SaaS)

Location: New York City, NY, US; hybrid, with 2–3 days per week in the New York City office

Base salary: $80,000–$90,000 per year, plus uncapped commission.

Company

hirify.global provides a digital intelligence platform covering market trends, advertising, competitor strategies, and consumer audiences across mobile, web, and gaming.

What you will do

• Manage an SMB customer portfolio and grow Net Revenue Retention through renewals and upsells.
• Build client relationships, understand business needs, and increase the value customers receive from the platform.
• Lead C-level customer discussions and strategize platform use cases.
• Create, manage, and implement Quarterly Business Reviews.
• Identify product penetration, renewal, and upsell opportunities while interpreting industry trends and competitive insights.
• Collaborate with product, engineering, and other technical teams, communicating customer needs and managing expectations around feature requests and releases.

Requirements

• Experience in SaaS sales as an Account Executive or Account Manager.
• Strong understanding of the SaaS industry and digital ecosystem.
• Ability to identify product penetration, renewal, and upsell opportunities within a managed customer base.
• Ability to present complex data solutions clearly and concisely to technical and non-technical audiences.
• Attention to detail and ability to follow industry trends and interpret their day-to-day business impact.
• Ability to take initiative and accountability and generate results in a small, fast-paced team.

Nice to have

• Self-starting attitude and entrepreneurial spirit.

Culture & Benefits

• Hybrid work arrangement with 2–3 days per week in the New York City office.
• Uncapped commission on top of the base salary.
• Hands-on ownership of customer accounts in a fast-paced SaaS environment.
• Collaboration with global product, engineering, and other technical teams.
• hirify.global supports more than 2,500 enterprises worldwide across multiple industries.

Hiring process

• Apply only through the hirify.global company website or directly associated company profiles on LinkedIn, Indeed, BuiltIn, or Hackajob.
• Provide a resume when applying; interviews are conducted by phone or Zoom.
• hirify.global does not accept third-party agency resumes and will not request money, credit card, or bank account information during the application process.