Customer Success Manager - French Speaking (SaaS/AML)

Location: Lisbon, Portugal; hybrid work with two office days per week required

Base salary: €40,000–50,000 per year, plus bonus, equity, and benefits.

Company

hirify.global develops SaaS-based anti-money laundering and financial crime risk intelligence solutions using AI, a unified platform, and partner integrations.

What you will do

• Manage strategic French-speaking customer portfolios across onboarding, training, adoption, ongoing success, and renewal.
• Own customer relationships, act as a trusted advisor, and coordinate with technology, compliance, risk, sales, account management, and internal support teams.
• Create implementation plans, lead successful onboarding, resolve customer issues, and improve platform adoption and utilization.
• Minimize churn, drive renewals, and support cross-sell and upsell activities.
• Represent the customer in product roadmap discussions and provide feedback on product and service improvements.
• Support feature rollouts, customer and internal training, client communications, and market development content.

Requirements

• Native or near-native French proficiency required.
• Customer-focused approach with the ability to advocate for clients and deliver positive business outcomes.
• Comfort working with C-Suite stakeholders and handling client objections collaboratively.
• Interest in technology and a basic understanding of APIs and cloud platforms.
• Proactive, self-directed problem-solving and the ability to execute independently.
• Strong process management skills for handling varied workloads and multiple deadlines.
• Strong relationship management, coordination, and consensus-building skills.
• Ideally, 2–4 years of experience in a similar or adjacent customer-facing role, including work with mid-market B2B accounts.

Nice to have

• Previous project management experience.
• Previous startup experience.

Culture & Benefits

• Hybrid work requiring two office days per week in Lisbon.
• Equity participation, bonus, and benefits.
• Unlimited time off policy and a new-starter budget for home office equipment.
• Annual learning budget prorated based on the start date.
• Opportunity to work on innovative projects with knowledge-sharing colleagues.