Customer Success Manager, Scale (AI)

Location: Remote US

Salary: USD 80,000–100,000 per year

Company

hirify.global builds AI-powered products that help eCommerce merchants improve product discovery, trust, and conversion across Clearer, Boost Commerce, REVIEWS.io, and Influence. The global company serves thousands of merchants and has offices in Australia, the UK, Germany, Vietnam, and the US.

What you will do

• Manage a portfolio of growing eCommerce and Shopify merchants, connecting product usage to customer goals.
• Drive feature and workflow adoption, identify blockers, run focused consultations, and re-onboard or redirect merchants when needed.
• Monitor usage, engagement, customer health, and commercial behavior to prioritize accounts by churn risk and impact.
• Run save and recovery conversations and track whether adoption and customer value improve.
• Own expansion across the portfolio by identifying upgrades and cross-sell opportunities.
• Use data and AI tools daily to prioritize accounts, prepare for conversations, and act faster.

Requirements

• Strong experience in a customer-facing role such as customer success, account management, or sales.
• Experience with Shopify or the wider eCommerce ecosystem.
• Confidence in commercial conversations, including renewals, saves, and upgrades.
• Comfort using data to decide where to focus and what to do next.
• Strong communication and stakeholder management skills.
• Proactive, collaborative, customer-first mindset.
• Experience in a scaled, high-volume Customer Success model.
• Hands-on use of AI tools in day-to-day work.

Culture & Benefits

• Customer-focused, transparent, globally collaborative culture emphasizing purposeful progress and continuous innovation.
• Medical, dental, and vision coverage.
• 401(k), 20 days of PTO, paid holidays, and sick leave.
• Paid parental leave, birthday leave, and one Give Back Day off each year.
• Inclusive hiring process with interview adjustments available upon request.