Customer Success Manager

TL;DR

Customer Success Manager: Delivering value-driven experiences across a portfolio of university and government partners with an accent on adoption, engagement, and retention. Focus on executing structured success frameworks, interpreting data insights, and ensuring measurable outcomes for clients within the higher education sector.

Location: Must be based in or able to work from London, UK or Bucharest, Romania (Hybrid)

Company

A global leader in higher education insights and services, dedicated to empowering motivated individuals through access to life-changing opportunities.

What you will do

• Support customers in achieving measurable outcomes through the effective use of products and services.
• Deliver onboarding and training to ensure strong early engagement and solution adoption.
• Monitor customer health, proactively identify risks, and support renewal outcomes.
• Execute global success frameworks, including success planning and health scoring.
• Collaborate cross-functionally with Sales and Product teams to ensure seamless delivery.
• Act as the voice of the customer to drive product and service improvements.

Requirements

• Must be based in or able to work from London, UK or Bucharest, Romania.
• Strong experience in Customer Success or client-facing roles.
• Analytical mindset with the ability to interpret and communicate data insights.
• Proven ability to manage and prioritize a portfolio of customers.
• Experience working within structured processes, delivery frameworks, and CRM systems.

Nice to have

• Experience in SaaS, data, or insights-led environments.
• Familiarity with higher education or public sector organizations.
• Experience creating training or enablement content.

Culture & Benefits

• Flexible working environment that encourages professional and personal growth.
• Gold-accredited Investors in People organization.
• Collaborative culture focused on respect, trust, and support.
• Opportunity to make a meaningful impact on the international higher education landscape.