Insights Manager (SaaS)

TL;DR

Insights Manager (SaaS): Managing mid-market customers to drive product adoption and retention within a product intelligence platform with an accent on onboarding, usage tracking, and customer health. Focus on reducing logo churn, increasing NRR, and aligning product capabilities with customer business objectives.

Location: Hybrid working pattern including regular trips to the Manchester office (up to twice per month)

Salary: £40,000–£52,000

Company

hirify.global is a Manchester-based SaaS company providing a product intelligence platform that empowers manufacturers and retailers to understand consumer preferences.

What you will do

• Onboard new mid-market customers and ensure time-to-first-value (TTFV) is achieved within one week.
• Drive adoption of the platform across the innovation cycle and category planning processes.
• Monitor customer health and usage, taking corrective action and coordinating with Account Managers.
• Manage the customer helpdesk and ensure SLAs are met, targeting a response time of under 2 hours.
• Participate in QBRs and identify growth or expansion opportunities within client organizations.
• Advocate for customer needs to improve product features and usability.

Requirements

• Experience in research within CPG or agencies.
• Strong understanding of quantitative and qualitative research methodologies.
• Ability to train customers and build strategic professional relationships.
• High attention to detail and excellence in output quality.
• Must be based in or able to commute to the Manchester office regularly

Culture & Benefits

• Hybrid work model with some flexibility.
• Company-paid medical cashplan and life assurance.
• Enhanced annual leave and parental leave.
• Day off on birthday and a dedicated volunteering day.
• Access to a global benefits platform and well-being support.

Hiring process

• Initial dialogue to discuss ambitions and growth plans.
• Engagement with the Line Manager and team members.
• Live skills task and a visit to the Manchester HQ.