Customer Success Manager (JustGiving)

TL;DR

Customer Success Manager (JustGiving): Managing a diverse portfolio of charity customers to drive engagement, retention, and revenue growth with an accent on product advocacy and strategic relationship management. Focus on uncovering growth opportunities, analyzing donor behavior, and positioning JustGiving as the primary fundraising partner for non-profit organizations.

Location: Must be based in the United Kingdom, Canada, Costa Rica, or the United States.

Company

hirify.global powers social impact through purpose-driven technology and responsible AI, helping organizations make a greater difference in the world.

What you will do

• Build and maintain strong relationships with charity customers as their primary point of contact.
• Strategically manage a portfolio to ensure full potential, including driving win-backs and securing contract renewals.
• Act as a product advocate to maximize feature adoption and influence growth.
• Consult customers on maximizing engagement and donations toward their fundraising objectives.
• Analyze data on donor behavior and market trends to provide actionable insights to charity partners.
• Represent the brand at internal and external industry events.

Requirements

• Must be located in the UK, Canada, Costa Rica, or the USA.
• Demonstrable experience in relationship management and building strong client partnerships.
• Strong knowledge of the charity sector or a genuine passion for social impact.
• Analytical mindset with the ability to identify commercial risks and opportunities.
• Self-motivated, organized, and capable of working independently in a remote environment.
• Excellent communication and presentation skills for engaging with diverse groups.

Culture & Benefits

• Inclusive work environment committed to equal opportunity.
• Focus on purpose-driven technology and social impact.
• Opportunity to work with a global team dedicated to innovation and trust.
• Supportive culture that values human expertise and professional growth.