Technical Customer Support Representative (GIS)

Location: Hybrid work from the London office in Chiswick, Tuesday–Thursday; international travel of less than 10% may be required.

Company

hirify.global develops spatial intelligence solutions that help decision makers and operators understand current events and plan for future developments.

What you will do

• Handle inbound customer communications by email and phone and help define order requirements, including image selection.
• Process orders, prepare quotations and feasibility assessments, and manage tasking and archive projects.
• Provide technical support for SaaS programs, submit support tickets, and resolve customer and internal technical issues.
• Use satellite imagery knowledge to perform basic quality-control evaluations and provide recommendations.
• Coordinate service-incident resolution and escalation of technical issues as a primary client contact.
• Collaborate with sales and support groups, and provide training to customers and peers when needed.

Requirements

• At least 2 years of experience in customer service, preferably in a professional or B2B environment.
• A relevant degree or equivalent experience.
• Strong written and verbal communication, listening, comprehension, analytical, troubleshooting, and problem-solving skills.
• Ability to work with Microsoft Office, Outlook, Teams, and Windows operating environments.
• Strong attention to detail, adaptability, and time-management skills.
• Ability to attend the London office in Chiswick on a hybrid basis from Tuesday to Thursday.

Nice to have

• Experience with GIS tools such as QGIS, ESRI ArcMap, or ESRI ArcPro.
• Experience in Earth Observation, satellite imagery, or customer relationship management systems.
• Proactive, team-focused approach and willingness to learn.

Culture & Benefits

• Collaborative work with customers and internal departments across the EMEA region.
• Training and professional development courses.
• On-call support for high-value projects, including weekend work with an additional supplement.
• International travel may be required for less than 10% of the role.
• Inclusive workplace with equal-opportunity employment practices.