Customer Success Manager (Marketing Intelligence)

TL;DR

Customer Success Manager (Marketing Intelligence): Ensuring clients derive tangible value from the LIONS Intelligence product portfolio with an accent on onboarding, retention, and account growth. Focus on building trusted advisor relationships, delivering tailored workshops, and identifying upsell/cross-sell opportunities.

Location: Hybrid in London, UK

Company

A global business specializing in B2B events and marketing intelligence platforms, including prestigious brands like Cannes Lions and WARC.

What you will do

• Manage the end-to-end customer lifecycle from onboarding to renewal for LIONS Intelligence products.
• Act as a trusted advisor for large advertising agencies, brands, and media owners to increase product usage.
• Identify and nurture opportunities for upselling and cross-selling within the LIONS portfolio.
• Deliver tailored workshops to help customers integrate products into their business processes.
• Collaborate with Account Management and New Business teams to achieve retention and growth targets.
• Track customer insights and usage data using Salesforce to build strong cases for renewal.

Requirements

• Prior experience in customer-facing roles such as Customer Success, Client Services, or Account Management.
• Must be based in or able to work in London, UK (Hybrid).
• Strong interest in the advertising, marketing, and creativity industries.
• Excellent communication skills and comfort with phone-based customer engagement.
• Proven ability to multitask and work under pressure to meet strict deadlines.
• Proactive problem-solving skills and a passion for storytelling.

Culture & Benefits

• Hybrid work model balancing office attendance with remote work.
• 25-27 days annual leave plus a dedicated birthday leave day.
• Opportunity to work from almost anywhere for up to four weeks per year.
• Company-funded private medical cover and a ShareMatch scheme for company shares.
• Access to LinkedIn Learning and bespoke professional development training.
• Four volunteer days per year with charity match funding.