Technical Support Manager (Microsoft Cloud)

TL;DR

Technical Support Manager (Microsoft Cloud): Owning and evolving the Microsoft Cloud Support Program globally with an accent on Azure and M365 operational excellence. Focus on leading a globally distributed engineering team, managing strategic vendor relationships with Microsoft, and implementing automation-first SRE practices.

Location: Barcelona, Spain or Santander, Spain

Company

Global leader in IT ecosystem services enabling partners and customers to grow, transform, and deliver outcomes through technology.

What you will do

• Own the Microsoft cloud support program across Support, Engineering, Sales, and Go-to-Market functions.
• Lead the strategic partnership with Microsoft, including escalations, roadmap alignment, and accreditations.
• Act as a senior technical escalation point for complex Azure and Modern Workplace issues.
• Build, mentor, and develop a high-performing, globally distributed support engineering team.
• Drive operational excellence across KPIs including MTTR, CSAT, and SLO/SLA performance.
• Implement automation-first and "operations as code" practices in partnership with SRE.

Requirements

• 7–10+ years of experience in cloud engineering, Azure/M365 support, or platform operations.
• 3–5+ years of experience leading technical teams in complex, fast-paced environments.
• Deep expertise in Azure (Compute, Networking, Identity, Storage), M365 (Exchange, Teams, Intune, SharePoint), and Entra ID.
• Strong experience with diagnostics tools (Azure Monitor, Log Analytics, KQL) and PowerShell.
• Executive-level communication skills and proven ability to manage strategic vendor relationships.

Nice to have

• Azure certifications (AZ-104, AZ-305, AZ-500).

Culture & Benefits

• Platform for long-term growth with global career pathways.
• Investment in people through learning, innovation, and collaboration.
• Inclusive environment celebrating diversity and inclusion.
• Opportunity to shape the future of cloud support at scale.