Client Services Director (Medical Communications)

TL;DR

Client Services Director (Medical Communications): Leading a portfolio of oncology accounts and driving strategic growth for medical affairs and publication programs with an accent on scientific excellence and commercial insight. Focus on building high-performing teams, fostering client relationships, and integrating innovative solutions like AI into medical communications delivery.

Location: Must be based in the US (Remote or Hybrid in Philadelphia, PA or Chicago, IL).

Salary: $180,000 - $200,000 per year.

Company

A purpose-driven healthcare advisory and medical communications firm dedicated to improving patient outcomes through unconventional connections and strategic expertise.

What you will do

• Lead and oversee delivery across oncology accounts, ensuring excellence in publications and medical affairs.
• Provide strategic direction to clients, aligning scientific value with commercial objectives.
• Identify and develop organic growth opportunities within existing accounts to drive revenue.
• Build and maintain trusted relationships with senior client stakeholders.
• Lead, coach, and develop a high-performing client services team.
• Partner with cross-functional teams including scientific, editorial, and digital to deliver integrated solutions.

Requirements

• Must be based in the US.
• Extensive client services experience in medical communications.
• Proven track record in both publications and medical affairs deliverables.
• Strong leadership expertise in managing and developing high-performing teams.
• Commercial focus with experience in identifying and driving account growth.
• Proactive, solutions-oriented mindset with interest in innovation and AI.

Culture & Benefits

• 401K plan with 4% employer match (immediately vested).
• Comprehensive health, dental, vision, life, and disability insurance.
• Flexible working arrangements including hybrid and remote options.
• 20 vacation days plus personal well-being day and public holidays.
• Enhanced maternity, paternity, family leave, and fertility policies.
• Continuous professional development with on-demand training and global mobility opportunities.