Field Service Engineer 2 (Semiconductor Equipment)

Location: Wuhan, China

Company

Develops and supports advanced semiconductor manufacturing systems and provides customer-site service operations.

What you will do

• Analyze equipment problems, collect diagnostic information, determine initial repair approaches, and execute solutions.
• Perform regular and irregular maintenance, replace parts, adjust settings, and complete standard service actions independently.
• Prepare parts, tools, equipment, and technical information for scheduled customer machine procedures.
• Document problem handovers and route complex issues to second-line support with complete technical reports and work-order data.
• Train customers in equipment use and routine maintenance, explain corrective actions, and recommend improvements to user procedures.
• Identify process improvements, share best practices, and coach less experienced engineers.

Requirements

• BSc degree in a relevant technical field such as electrical technology, mechatronics, or mechanical engineering, or equivalent experience.
• Experience as a Field Service Engineer and in a technical industry is required; semiconductor industry experience is preferred.
• Experience using computer applications, including data analysis, spreadsheet, and presentation tools.
• Complete knowledge of the functionality of the main product modules and sub-modules.
• Strong equipment maintenance, problem-solving, data analysis, communication, collaboration, customer focus, and coaching skills.

Culture & Benefits

• Work involves customer-site service, equipment maintenance, technical knowledge transfer, and collaboration with support stakeholders.
• Equal opportunity and inclusive workforce policies apply across all job titles.