Customer Engineer II (Semiconductor)

Location: Kulim, Malaysia

Company

hirify.global develops materials science and engineering solutions, equipment, and services for semiconductor chips and advanced displays.

What you will do

• Install, maintain, upgrade, and service customer equipment.
• Perform Tier I service activities independently and standard Tier II activities with assistance.
• Complete routine preventative maintenance and quality repairs within established timeframes.
• Diagnose and resolve typical process, software, and hardware problems using documentation, analytics, and test equipment.
• Respond to fabrication facility issues, participate in escalation calls, and support projects focused on cost reduction and equipment uptime.
• Coordinate support plans with customer management and maintain customer satisfaction within the assigned area.

Requirements

• Established skills in a range of day-to-day service activities.
• Ability to recognize and solve typical problems using established solutions.
• Understanding of how assigned duties integrate with the wider engineering team.
• Ability to communicate technical information and collaborate with engineers and customers.
• Consistent compliance with safety procedures and intellectual property guidelines.

Culture & Benefits

• Supportive environment focused on learning, development, and career growth.
• Health and wellbeing programs supporting employees at work and at home.
• Regular employment with full-time status.
• Travel required for approximately 20% of working time.
• Relocation support is not available for this position.