Operator Relations Manager

Location: Europe-focused role with travel within Europe required for operator meetings and industry events.

Salary: Competitive salary in euros plus benefits.

Company

hirify.global Global provides communications, digital identity, fraud protection, messaging, voice, data, 5G, IoT, verification, and CPaaS solutions through the combined businesses of Telesign, BICS, and Route Mobile.

What you will do

• Identify, prioritise, and develop new Mobile Network Operator partnerships across Europe for A2P SMS, RCS, and P2A messaging.
• Negotiate Master Service Agreements, rate cards, volume commitments, exclusivity arrangements, and other commercial terms.
• Manage the operator pipeline and existing partner portfolio, including CRM forecasting and regular business reviews.
• Design pricing and commercial constructs to protect A2P volumes, defend margins, and encourage OTP-to-RCS migration.
• Work with operators to identify grey routes, SIM farms, and Artificially Inflated Traffic risks, and develop measures to combat them.
• Coordinate workshops, go-to-market activities, regulatory responses, and partner management with legal, finance, product, routing, compliance, and operations teams.

Requirements

• 3–5 years of experience in carrier relations, wholesale messaging, interconnect, or MNO partner management within a CPaaS, SMS aggregator, MNO, or telecom carrier environment.
• Experience negotiating commercial agreements with MNOs or wholesale carriers and managing complex international partnerships.
• Working knowledge of A2P SMS economics, OTP, transactional and promotional traffic classes, and operator pricing across EMEA.
• Familiarity with grey routes, SIM farms, Artificially Inflated Traffic, and the commercial levers used to combat them.
• Strong negotiation, commercial reasoning, project management, stakeholder coordination, and data-based decision-making skills.
• Excellent written and spoken English required, with the ability to engage operator executives across Europe; willingness to travel within Europe is required.

Culture & Benefits

• Competitive euro-denominated compensation and benefits package.
• Development opportunities.
• Challenging and friendly working environment.