Associate Director, Customer Success (Data Analytics)

TL;DR

Associate Director, Customer Success (Data Analytics): Partnering with clients to translate consumer intelligence and data analytics into actionable business growth strategies with an accent on Joint Business Planning and consultative selling. Focus on leading consultant teams to deliver high-impact insights and expanding client value through strategic account development.

Location: 141 Walker Street, North Sydney, New South Wales, Australia

Company

NIQ is the world’s leading consumer intelligence company, delivering a holistic understanding of consumer buying behavior through advanced analytics and state-of-the-art platforms.

What you will do

• Lead Joint Business Planning with clients to define commercial priorities, growth objectives, and strategic challenges.
• Manage and develop a team of consultants to deliver high-impact insights and practical recommendations for clients.
• Translate complex data into compelling presentations and executive briefings with clear business implications.
• Oversee the delivery of analytical commitments, managing client expectations and alignment on outcomes.
• Build trusted client relationships at all levels to drive long-term partnerships and support account renewals.
• Identify opportunities to expand client value by connecting business challenges with NIQ solutions.

Requirements

• 8+ years of experience with strong knowledge of specific measurement or data analytics tools.
• Proven consultative skills and experience working with clients to solve complex business issues.
• Deep awareness of market conditions and the client business environment.
• Strong planning, servicing, and interpersonal communication skills.

Culture & Benefits

• Flexible working environment.
• Volunteer time off.
• Access to LinkedIn Learning.
• Employee-Assistance-Program (EAP).