Service Renewal and Upsell Specialist

Location: Petaling Jaya, Malaysia

Company

hirify.global is an international technology group providing integrated security technologies across digital security, financial platforms, and currency technology.

What you will do

• Implement the service portfolio and pricing strategy, including offer calculations and service solution design for standard and non-standard deals.
• Optimize service attachment, develop and deploy service offerings, and enable product sales teams to sell standard services.
• Manage service contract renewals, upselling, reseller engagement, service delivery quality, and non-standard maintenance agreement negotiations.
• Own the service pipeline and forecast, measure sales performance KPIs, and report actuals versus plan.
• Track invoicing and provide analytical data for cost calculations, budgeting, forecasting, and business planning.
• Support commercial teams with tender documentation and commercial or contractual documents, while coordinating project tasks and deadlines.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related discipline.
• At least 3 years of experience in sales support or commercial operations, preferably in a service or solution business.
• Proficiency in spoken and written English and Mandarin.
• Experience with SAP or another ERP system.
• Proficiency in computer applications.
• Effective time management, prioritization, and ability to manage multiple competing priorities.
• Collaborative teamwork, strong interpersonal and verbal communication skills, and the ability to coordinate across multiple teams.
• Self-motivated, well-organized, service-oriented, proactive, and able to work independently.
• Strong analytical ability, business sense, numerical awareness, attention to detail, and the ability to perform under pressure and meet challenging deadlines.

Culture & Benefits

• Work within an international technology group with more than 14,000 employees in 40 countries.
• Collaborate across digital security, financial platforms, and currency technology business areas.
• Contribute to security and efficiency across the cash cycle and the future of payments.
• Work in a traditional family business focused on trust, cooperation, and high-quality delivery.