VIP & Institutional Sales (Mandarin Speaker)

Location: Remote-first work-from-home arrangement; Malaysia, Singapore, or Taiwan

Company

Global blockchain ecosystem providing cryptocurrency trading, finance, payments, education, research, and institutional digital-asset services.

What you will do

• Acquire and develop trusted relationships with global institutional and VIP clients.
• Expand existing customer relationships through sustained communication and needs analysis.
• Build key customer service processes and systems, formulate management rules, and track key customer status.
• Analyze user behavior, identify hidden needs, prepare key customer analysis reports, and communicate with internal departments to provide service solutions and product feedback.
• Attend and host events to acquire new customers and travel to meet and attract clients.

Requirements

• Sales experience in customer acquisition or origination with clear sales KPIs.
• Experience using a CRM tool.
• Ability to work autonomously within a sales team, including experience with regional sales teams and customer acquisition events.
• 3–10 years of experience in sales and client services with an international financial background in banking, investments, or FX sales.
• Client portfolio experience with institutional clients, high-net-worth individuals, proprietary trading firms, private bank customers, brokers, futures institutions, or commercial banks.
• Strong communication, flexibility in varied situations, excellent relationship maintenance and sales skills, and the ability to work under pressure.
• Passion for crypto.
• Fluency in English and Mandarin is required. English is needed to coordinate with overseas partners and stakeholders.

Nice to have

• Industry experience in crypto.
• Additional language skills.

Culture & Benefits

• Remote-first, work-from-home arrangement, which may vary depending on the role and team.
• Global, user-centric organization with a flat structure and collaboration with world-class talent.
• Fast-paced, innovative, and results-driven environment with autonomy.
• Career growth and continuous learning opportunities.
• Competitive salary and company benefits.