Luxury Resale B2B Account Manager

TL;DR

Luxury Resale B2B Account Manager (Ecommerce): Managing B2B account retention and operational performance for luxury resale partnerships with an accent on framework optimization and data-driven partner reviews. Focus on establishing repeatable account playbooks, scaling local B2B channels, and resolving complex operational bottlenecks.

Location: Hybrid (Tokyo, Japan)

Company

hirify.global is a leading global platform for the luxury fashion industry, specializing in luxury resale and B2B partnerships.

What you will do

• Establish and execute repeatable B2B account playbooks to ensure frictionless onboarding for incoming partners.
• Monitor partner operational efficiency and implement data-driven process improvements based on structured metrics.
• Conduct regular business reviews with suppliers to optimize stock mix, refresh frequencies, and overall partnership health.
• Serve as the core B2B stakeholder in complex, cross-functional initiatives with global Buying, Operations, Finance, and Tech teams.
• Translate macro-industry insights into regional growth strategies to unblock systemic friction.
• Act as the final line of defense for partner retention by resolving advanced operational and financial reconciliation bottlenecks.

Requirements

• Minimum of 6 years of commercial experience in strategic B2B account management, corporate partnerships, or marketplace operations.
• Background in retail, brand, or wholesale fashion/luxury environments.
• Strong expertise in strategic commercial negotiation and managing C-suite relationships.
• Ability to translate performance and industry insights into concrete growth strategies.
• Fluency in both Japanese and English is strictly required for business negotiations and global collaboration.
• Must be based in Tokyo, Japan to support the hybrid work model.

Culture & Benefits

• Flexible working environment.
• Generous annual leave entitlement.