Customer Success Manager (IT)

TL;DR

Customer Success Manager (IT): Managing a portfolio of existing accounts to ensure satisfaction and drive growth through cross-selling and up-selling with an accent on relationship management and product adoption. Focus on identifying growth opportunities, analyzing customer needs, and utilizing extensive IT knowledge to maximize profit.

Location: Hybrid/Remote in Tokyo, Japan. This position is NOT eligible for visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform delivering endpoint management, autonomous patching, backup, and remote access for nearly 40,000 customers globally.

What you will do

• Grow individual book of business within a portfolio of existing accounts.
• Proactively engage accounts to identify, qualify, and develop cross-sell and up-sell opportunities.
• Act as the single point of contact to build strong stakeholder relationships and ensure customer satisfaction.
• Analyze customer needs to present and implement solutions that meet their requirements.
• Document all activities and forecast opportunities accurately using Salesforce.
• Maintain up-to-date knowledge of market conditions and competitive activities.

Requirements

• Native fluency in Japanese (spoken and written).
• Must be based in Tokyo, Japan; no visa sponsorship is available.
• Proven track record in achieving and maintaining sales targets.
• Extensive IT knowledge and experience as an Account Manager.
• Exceptional consultative skills, including active listening and objection handling.
• Bachelor’s degree (preferred).

Culture & Benefits

• Hybrid remote work flexibility.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan for financial future planning.
• Unlimited PTO to prioritize work-life balance.
• Opportunities for professional growth and advancement within a collaborative community.