Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of accounts to ensure maximum value and driving growth through proactive engagement with an accent on portfolio and pipeline management. Focus on achieving retention and expansion goals, strategic guidance, and cross-functional collaboration to deliver seamless customer experiences.

Location: Hybrid in Tokyo, Japan

Company

hirify.global is a SaaS company providing marketing automation solutions to help businesses engage customers more effectively.

What you will do

• Manage a portfolio of customers, ensuring renewals and business growth through proactive engagement.
• Coordinate multiple projects and tasks, meeting deadlines and stakeholder expectations.
• Analyze customer reports and proactively suggest strategies to improve performance.
• Collaborate with internal Sales, Support, and Marketing teams to deliver high-quality customer experiences.
• Maintain regular contact with customers to anticipate challenges and resolve issues before escalation.
• Achieve specific targets related to retention, expansion, and customer advocacy.

Requirements

• 3+ years of experience in Customer Success or Account Management, preferably within SaaS or digital marketing.
• Native Japanese proficiency and professional English communication skills.
• Proven ability to manage multiple projects and diverse stakeholders.
• Strong analytical skills and a problem-solving mindset.
• Must be based in Tokyo for a hybrid work arrangement.

Culture & Benefits

• Hybrid work model combining office presence in Tokyo with remote flexibility.
• Opportunity to work with a global SaaS product and a cross-functional team.
• Customer-centric environment focused on strategic growth and value delivery.