Manager, Account Management (Logistics)

TL;DR

Manager, Account Management (Logistics): Leading a team of Senior Account Managers to support large Enterprise Fulfillment clients with an accent on P&L ownership, commercial growth, and operational excellence. Focus on managing high-stakes escalations, optimizing retention and margins, and developing account management talent.

Location: Onsite in Atlanta or Dallas Warehouse

Company

Global trade platform streamlining commerce through innovative technology and logistics solutions for companies ranging from emerging brands to Fortune 500s.

What you will do

• Directly manage and coach 6–8 Senior Account Managers, building a culture of ownership and proactive client management.
• Own the P&L for a portfolio of Enterprise accounts, driving retention, expansion (upsell/cross-sell), and margin health.
• Serve as the senior escalation point for complex operational issues such as inbound/outbound exceptions and inventory discrepancies.
• Partner with Warehouse Operations, Trade/Compliance, and Product leadership to resolve systemic issues and advocate for the client.
• Build and refine SOPs, playbooks, and training materials to scale team impact and reduce repeatable issues.
• Report on team and portfolio performance to Fulfillment leadership, flagging risks and opportunities.

Requirements

• 5+ years of experience in account management or client-facing operational roles, ideally in logistics, freight forwarding, or supply chain.
• 2+ years of experience directly managing a team of individual contributors.
• Proven experience owning commercial outcomes for Enterprise-level accounts (preferably $5M+ annual revenue).
• Ability to balance deep operational detail (e.g., ASN, DIMs discrepancies) with executive-level strategic presentations.
• Proficiency with Salesforce and Metabase dashboards.
• Strong cross-functional influence and a track record of coaching account managers into strategic operators.

Culture & Benefits

• Opportunity to tackle global challenges impacting business and the environment.
• Collaborative environment working with top-tier investors and a world-class team.
• Focus on professional growth and talent development within a high-growth logistics tech company.
• Commitment to equal opportunity and a diverse, engaged workforce.