Virtual Administrative Assistant (Pest Control)

TL;DR

Virtual Administrative Assistant (Pest Control): Managing operations and customer coordination for a pest control business with an accent on technician scheduling and financial administration. Focus on optimizing routes using ServiceM8, handling bookkeeping via Xero, and creating SOPs to scale business efficiency.

Location: Remote. Must be available to work Monday - Friday, 8:00 AM - 5:00 PM Sydney Time.

Company

hirify.global is a professional recruitment and staffing partner that matches skilled virtual professionals with global clients.

What you will do

• Manage all customer interactions via phone, email, and online platforms professionally.
• Schedule and optimize technician appointments using ServiceM8 and Google Maps, considering location and specialization.
• Prepare quotes, generate invoices, and implement follow-up processes for overdue payments.
• Perform bookkeeping tasks and maintain accurate financial records using Xero.
• Create and maintain Standard Operating Procedures (SOPs) for all administrative workflows.
• Manage social media presence and conduct job audits to ensure data accuracy in ServiceM8.

Requirements

• Proficiency in job management software, preferably ServiceM8.
• Experience with Google Maps for route optimization.
• Practical experience with Xero bookkeeping software and basic accounting principles.
• Basic understanding of social media management and content creation.
• Cultural sensitivity and understanding of Australian business practices.
• Strict adherence to the Sydney timezone (8 AM - 5 PM).

Culture & Benefits

• Permanent work-from-home arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring process.
• Opportunity to contribute directly to the growth of a family-owned business.