Sr. Customer Success Manager II (Healthcare)

TL;DR

Sr. Customer Success Manager II (Healthcare): Managing relationship and strategy for large multi-national employer partners with an accent on data-driven storytelling and ROI demonstration. Focus on driving employee engagement strategies, aligning product roadmaps with organizational goals, and leading C-suite level conversations.

Location: Remote (USA)

Salary: $134,000 – $184,000

Company

hirify.global is a leading provider of evidence-based mental health care utilizing an AI-powered platform to improve access and clinical outcomes for millions of people.

What you will do

• Serve as the primary relationship and strategy owner for multi-national employer partners with 90,000+ lives.
• Lead C-suite conversations and presentations using data-driven storytelling to influence stakeholders.
• Craft bespoke business reviews that demonstrate VOI and ROI for large-scale renewals.
• Collaborate with product, clinical, and data science teams to align Lyra's roadmap with customer goals.
• Identify and mitigate portfolio risks while proactively seizing growth opportunities.
• Drive effective employee engagement strategies in collaboration with the marketing team.

Requirements

• Must be based in the USA.
• 15+ years of experience in customer success, preferably within HR, benefits, or healthcare.
• Proven ability to analyze large, multi-variable data sets to derive actionable insights.
• Experience acting as a strategic advisor to executive leadership.
• Strong project management skills for cross-functional collaboration.
• Willingness to travel (10%).

Nice to have

• Passion for mental health and transforming the healthcare landscape.
• Experience championing the use of AI to drive high-level decision-making and pilot complex workflows.

Culture & Benefits

• Comprehensive healthcare coverage including medical, dental, vision, FSA, and HSA.
• 401K with up to 3% matching.
• Equity in the company through discretionary restricted stock units (RSUs).
• Paid parental leave and competitive time off policies.
• Monthly tech allowance and access to coaching and therapy services.