IT Service Delivery Manager

TL;DR

IT Service Delivery Manager: Leading the sustainment and enhancement of information technology solutions for the hirify.global Sauder School of Business with an accent on operational excellence, technical staff management, and stakeholder collaboration. Focus on driving evidence-based decision-making, managing complex IT service lifecycles, and ensuring system reliability across diverse academic and administrative platforms.

Location: Must be based in Vancouver, BC, Canada (hirify.global Vancouver Campus).

Compensation: $10,155.00 – $15,842.17 CAD Monthly.

Company

The University of British Columbia (hirify.global) is a globally recognized institution for research, innovation, and learning, committed to fostering an inclusive and diverse academic environment.

What you will do

• Lead and mentor technical and managerial staff to sustain and enhance IT solutions.
• Develop and execute IT operational plans, processes, and practices.
• Provide hands-on technical direction for SaaS, PaaS, and on-premise technology stacks.
• Collaborate with hirify.global IT, vendors, and internal stakeholders to deliver reliable IT services.
• Monitor performance metrics to ensure contractual obligations and service quality goals are met.
• Lead information system security mitigation and compliance initiatives in coordination with the CISO.

Requirements

• Undergraduate degree in a relevant discipline required.
• Minimum of eight years of related experience, including at least two years in a managerial role.
• Strong knowledge of IT operations and IT Service Management (ITSM).
• Proven ability to build relationships and consult with vendors and diverse stakeholder groups.
• Demonstrated commitment to equity, diversity, and inclusion.
• Must be able to work onsite at the hirify.global Vancouver campus.

Nice to have

• Degree in Computer Science or Business Operations.
• Experience with Salesforce, Oracle, Workday, Microsoft Fabric/Power BI, and Learning Management Systems.
• Familiarity with ML/AI trends in higher education.
• Experience in change management, budgeting, and conflict resolution.

Culture & Benefits

• Opportunity to work within a world-leading business faculty.
• Commitment to a collaborative, respectful, and inclusive workplace culture.
• Support for professional development and maintaining industry designations.
• Engagement in high-impact academic and operational technology projects.