Service Delivery Manager

TL;DR

Service Delivery Manager: Overseeing end-to-end IT service delivery and operational continuity across regional sites with an accent on ITIL-aligned governance, stakeholder management, and vendor performance. Focus on driving continuous service improvement, managing major incidents, and ensuring seamless transition of technology deployments into business-as-usual operations.

Location: Must be based in Canada

Salary: $71,600–$107,500 / year

Company

hirify.global is a specialist professional services and technology firm providing solutions across the risk and insurance value chain for global, highly regulated businesses.

What you will do

• Own and oversee end-to-end IT service delivery across all regional sites to ensure high availability and reliability.
• Act as the primary interface between global service owners, local IT teams, and regional business leadership.
• Drive structured Continuous Service Improvement (CSI) initiatives and manage quarterly Service Improvement Plans.
• Manage regional vendor relationships, performance, and contractual SLA obligations.
• Coordinate incident, problem, and change management processes to minimize disruptions and ensure high change success rates.
• Support the transition of new services, projects, and technology deployments into business-as-usual operations.

Requirements

• Must be based in Canada
• 5+ years of experience in IT Service Delivery roles within global or matrixed organizations.
• Strong background in ITIL-based service management frameworks.
• Demonstrable experience managing regional or multi-site IT environments.
• Ability to participate in on-call escalation for major incidents.
• Strong communication skills with the ability to produce high-quality professional deliverables.

Nice to have

• Experience in regulated industries or compliance-heavy environments.
• Awareness of AI and automation in improving service delivery.
• Experience supporting 24/7 operational models.

Culture & Benefits

• Opportunity to work in a rapidly growing global firm with over 8,000 professionals.
• Focus on innovation, research and development, and colleague development.
• Fully remote work environment.
• Collaborative culture partnering with leading insurance and financial services clients.

Hiring process

• CV Review
• Initial Interview
• Second Stage Interview
• Offer