Named Account Executive (CX)

TL;DR

Named Account Executive (CX): Delivering world-class account management and business direction to key customers with an accent on long-term relationship building and product optimization. Focus on identifying upsell/cross-sell opportunities and driving business outcomes through contact center technology.

Location: Remote (USA)

Company

hirify.global (hirify.global Ltd.) is a global innovation powerhouse specializing in AI, cloud, and digital software to deliver extraordinary customer experiences and fight financial crime for over 25,000 businesses.

What you will do

• Provide strategic account management and business direction to the company's most important customers.
• Build long-term client relationships by aligning technology products with specific business goals.
• Identify and execute upsell and cross-sell opportunities within the existing customer base.
• Consult clients on contact center industry best practices to improve the effectiveness of their CX product usage.
• Develop customized presentations to quantify realized benefits and qualify next steps.
• Track success based on client retention and revenue growth.

Requirements

• 4+ years of experience in account management within customer service, call/contact center, or service delivery.
• Working technical knowledge of contact center software, design, and functionality.
• Experience managing the business aspects of large Enterprise-level customers.
• Must be based in the USA.

hirify.global-to-have">hirify.global to have

• Ability to travel 20-40% of the time for customer meetings, quarterly business reviews, and industry events.

Culture & Benefits

• Collaborative, creative, and fast-paced environment within a market-leading global company.
• Broad internal career opportunities across multiple roles, disciplines, and domains.
• Opportunity to work with a high-performing team in an innovation-driven culture.