Senior Strategic Account Manager (Fintech)

TL;DR

Senior Strategic Account Manager (Fintech): Managing a portfolio of complex, high-ARR enterprise accounts with an accent on executive relationship building, commercial strategy, and escalation management. Focus on defining engagement standards, creating vertical playbooks, and mentoring the team to ensure consistent commercial execution across global financial institutions.

Location: Must be based in Singapore (Hybrid)

Company

hirify.global is a data operating platform that organizes enterprise data into actionable information to protect and promote business growth for multinational companies.

What you will do

• Manage a portfolio of Tier 1 and Tier 2 accounts with full end-to-end responsibility for delivery, health, and commercial outcomes.
• Serve as the primary escalation point for sensitive situations and coach team members through resolution.
• Define and implement engagement standards, including QBRs, account planning, and commercial execution frameworks.
• Develop reusable vertical playbooks and assessment instruments to codify best practices across the function.
• Lead renewal and expansion strategies for high-value accounts in collaboration with Account Executive leadership.
• Represent the company at industry events, lead Customer Advisory Boards, and participate in hiring calibration.

Requirements

• Must be based in Singapore and able to work in a hybrid office environment.
• Expert-level understanding of enterprise compliance technology, including communications and trade surveillance.
• Proven experience in executive engagement at the C-suite and Head-of level within global financial institutions.
• Strong background in defining account management standards, metrics, and quality benchmarks.
• Ability to intervene in at-risk accounts to stabilize and coach team members without displacing ownership.
• Excellent communication skills for external representation and community leadership.

Culture & Benefits

• Global mission with a passionate, distributed community.
• Highly competitive compensation package.
• Fully covered health insurance for employees and their families.
• Generous time-off policy and flexible work schedule.
• High-impact environment with significant potential for professional growth.

Hiring process

• Initial exploration of core factors including salary, location, and values alignment.
• Deep dive into critical technical and behavioral competencies.
• Practical work task simulation activity presented to a group of colleagues and managers.
• Final interviews with senior leadership.