Renewals Analyst (SaaS)

TL;DR

Renewals Analyst (SaaS): Managing and executing customer subscription renewals to maximize retention and recurring revenue growth with an accent on renewal data accuracy and forecasting visibility. Focus on analyzing churn risk, maintaining Salesforce data, and partnering cross-functionally to drive upsell opportunities.

Location: Fully remote and shared space work options across the US

Salary: $100k - $115k

Company

hirify.global is a behavioral biometrics company specializing in fraud prevention and security.

What you will do

• Manage and track subscription renewals to ensure timely execution and accurate forecasting.
• Maintain renewal opportunity data in Salesforce, including ARR, contract terms, and quote values.
• Analyze renewal trends and churn risk to support retention strategies.
• Partner with Sales and Customer Success teams to drive on-time renewals and identify upsell opportunities.
• Support forecasting processes for renewals, retention, churn, and expansion revenue.
• Perform data audits to ensure subscription system and Salesforce accuracy.

Requirements

• 2–5 years of experience in SaaS operations, renewals, revenue operations, or finance.
• Strong understanding of recurring revenue metrics including ARR, Gross Retention, Net Retention, and churn.
• Advanced proficiency in Microsoft Excel and experience with Salesforce.
• Bachelor’s degree in Business, Finance, Economics, Analytics, or a related field.
• Must be based in the United States.

Nice to have

• Experience with subscription management or CPQ platforms.
• Experience supporting enterprise or strategic account renewals.
• Spanish language proficiency.

Culture & Benefits

• Flexible paid time off policy and paid sick, maternity, and paternity leaves.
• 401(k) plan with up to 4% company match.
• Comprehensive healthcare programs and life insurance.
• Wellness programs, EAP, and personalized health advocacy.
• Monthly reimbursements for home internet and cell phone.