Technical Support Engineer (West Coast Hours)

Location: Remote support based in San Diego, CA, with required Western Time hours from 8:30am–5:00pm or 9:00am–6:00pm

Salary: $25–$35 per hour, depending on experience; overtime is paid at 1.5× the regular hourly rate.

Company

Tyson & Mendes is a growing civil defense law firm with offices and legal teams operating nationwide.

What you will do

• Administer Windows workstations and provide remote desktop support to firm employees.
• Analyze and resolve hardware, software, wireless, LAN/WAN, and network device failures.
• Support Microsoft 365, Microsoft Office, Exchange, Azure, document management systems, and remote computing solutions.
• Install and maintain desktop hardware, peripherals, drivers, printers, scanners, copiers, and presentation equipment.
• Provide user orientation and translate technical concepts for non-technical staff.
• Record repairs and resolutions in Zendesk and contribute to technical documentation.

Requirements

• 2+ years of relevant service desk or help desk experience.
• Associate degree or higher in Computer Science, Engineering, or a related discipline.
• Experience troubleshooting Windows, Microsoft 365, Exchange, Azure, wireless networks, and LAN/WAN environments.
• Working knowledge of Ethernet, cabling, hubs, network protocols, printers, scanners, copiers, and multimedia presentation technologies.
• Experience working in an ITIL or ITSM environment is required.
• Strong troubleshooting, problem-solving, communication, organizational, and time-management skills.

Nice to have

• CompTIA A+ certification.
• Experience with Zendesk, ServiceNow, Freshdesk, or a similar ticketing system.
• MacOS and iOS knowledge or experience.
• Experience contributing to a team documentation library.

Culture & Benefits

• 37.5-hour standard workweek designed to support work-life balance.
• Health, vision, and dental coverage, including plans available at zero employee cost.
• 401(k) program with employer matching.
• Accrued vacation, paid parental leave, and a $60 monthly technology reimbursement.
• Employee assistance, educational reimbursement of up to $3,500 annually, diversity initiatives, charitable giving, and social events.