Technical Support Representative (Property Management)

Location: Remote within the United States; candidates must be located in Arizona, Utah, Wyoming, Idaho, Texas, North Carolina, or Florida. Availability required Monday through Friday, 9:00 AM to 6:00 PM MT.

Company

hirify.global provides property management solutions and related software.

What you will do

• Provide technical support and troubleshoot software issues through telephone, ticketing systems, and chat.
• Develop subject matter expertise in core technologies and at least one specialized technology area.
• Own assigned incidents from initial report through resolution and maintain clear customer communication.
• Educate customers on software functionality, best practices, and product updates.
• Document and report software issues, design concerns, and reliability challenges to internal teams.
• Participate in team meetings, continuous improvement initiatives, and special projects.

Requirements

• Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
• Excellent written and verbal communication skills, including the ability to document issues effectively.
• Ability to adapt quickly to changing priorities and customer needs.
• Strong attention to detail and commitment to providing an exceptional customer experience.
• Associate's degree or equivalent work experience.
• Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
• Ability to prioritize tasks, meet deadlines, manage workload efficiently, follow support protocols, and work in a fast-paced, high-stress environment.
• Ability to maintain accurate records and professional interactions with internal and external stakeholders.
• Ability to use company-approved GenAI tools, critically audit AI outputs, protect proprietary and personally identifiable information, and create clear, context-rich prompts.

Nice to have

• Experience with property management software or related industry experience.
• Familiarity with knowledge base systems and documentation best practices.

Culture & Benefits

• Remote full-time work within the specified United States locations.
• Collaboration with internal teams to resolve complex technical challenges.
• Participation in continuous improvement initiatives and special projects.