Technical Support Engineer (AI)

TL;DR

Technical Support Engineer (AI): Providing frontline technical assistance and troubleshooting for property management software solutions with an accent on resolving complex technical challenges and educating customers. Focus on utilizing GenAI tools for high-value deliverables and ensuring data governance while maintaining high-quality support standards.

Location: Must be based in Arizona, Idaho, Utah, Wyoming, Texas, or Florida (for this non-exempt role).

Salary: $15.05–$23.65 per hour.

Company

hirify.global is a global leader in AI-driven property management technology, providing an essential operating system for owners and residents worldwide.

What you will do

• Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
• Maintain ownership of assigned incidents from initial report through resolution.
• Educate customers on software functionalities, best practices, and product updates.
• Document and report software issues, design concerns, and reliability challenges.
• Utilize company-approved GenAI tools to accelerate deliverables and audit AI outputs for accuracy.
• Ensure no proprietary or PII data is exposed to unauthorized models.

Requirements

• Must be based in Arizona, Idaho, Utah, Wyoming, Texas, or Florida.
• Associate's degree or equivalent work experience.
• Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise customers.
• Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
• Excellent written and verbal communication skills.
• Ability to work in a fast-paced and high-stress environment.

Nice to have

• Experience with property management software.
• Familiarity with knowledge base systems and documentation best practices.

Culture & Benefits

• Flexible remote and hybrid work options.
• Comprehensive medical, dental, and vision coverage including fertility benefits.
• 401(k) retirement plans with employer matching.
• Generous vacation time and frequent company recharge days.
• Wellness initiatives including mental health resources and access to an onsite gym at HQ.
• Family-centric leave policies and employee assistance programs.