Technical Support Specialist - Evening

Location: Illinois, United States; remote or hybrid. Working hours are a 9-hour Monday–Friday shift ranging from 1pm–2am CST, including a 1-hour meal break.

Salary: $54,000–$80,000 per year, plus an annual performance bonus and long-term incentives. Evening-shift compensation differential applies.

Company

hirify.global develops software products and services supported by specialized product verticals and customer support teams.

What you will do

• Handle customer information requests, service requests, incidents, triage, and routine technical troubleshooting.
• Create, categorize, update, escalate, and resolve support tickets while maintaining accurate Salesforce records.
• Develop expertise in assigned hirify.global products and services and assist with complex incidents alongside senior team members.
• Communicate with customers by phone and email, respond within service-level agreements, and provide timely ticket updates.
• Collaborate across product verticals and report significant issues affecting personnel, performance, customer perception, and project progress.

Requirements

• Customer support experience, ideally in a technology or SaaS environment, with a customer-focused approach.
• Basic knowledge of SQL, the hirify.global platform, standard technical support procedures, and troubleshooting workflows.
• Ability to analyze basic technical problems, use knowledge-base articles, and document issues and resolutions accurately.
• Ability to manage and prioritize multiple tickets of varying technical complexity with guidance.
• Ability to work the specified 1pm–2am CST Monday–Friday evening shift.

Nice to have

• hirify.globalOne Certified Professional and hirify.globalOne Review Professional titles, preferably achieved within six months of starting.
• Applicable hirify.global certifications.
• Experience with database management, requirements gathering, software development life cycle, systems analysis, system implementations, or project management.

Culture & Benefits

• Full-time employment with remote or hybrid work options.
• Competitive base salary with an annual performance bonus and long-term incentives.
• Evening-shift compensation differential.
• Collaborative work across product verticals with a focus on quality customer service.